Website Implementation Specialist

MemberCentral has immediate openings for full-time Website Implementation Specialists. While the position involves Web technology, this is a starting position for non-programmers. Candidates will serve as a key member of our customer service and implementation team, will be responsible for support and maintenance of hundreds of association websites using a Content Management System (CMS), and will include website implementations.

POSITION DETAILS

Candidates will have a passion for helping clients with their websites and demonstrating exceptional customer service experiences. Your primary duties will be working directly with association professionals and website administrators across North America including live support, training, consultation and implementation of Website tools and content. You will support clients' efforts to maintain website content and enhance existing features, as well as participate in new site implementations. All new candidates for the position will participate in in-depth training programs.

SKILL REQUIREMENTS

• Strong analytical and problem solving skills to assess and resolve basic-to-complex issues for clients
• Ability to multi-task and meet deadlines
• Excellent oral and written communication skills and ability to work with clients via phone, email, chat and online meetings
• Attention to detail to and follow-up on issues to ensure resolution
• Exceptional customer service, ability to resolve conflicts and negotiate win-win solutions
• Log and Ticket issues and communicate with both development and account management teams
• Ability to operate well in a small company/fast paced environment employing a high level of initiative, resourcefulness and flexibility
• Desire to learn new technologies (for non-programmers) and become an expert solutions provider

EDUCATION/EXPERIENCE

• BS degree in Communications, Business or Marketing required

• Technical support experience, previous website editing/building and tech savvy preferred
• Advanced Microsoft Office skills required
• Experience with CMS products and content editors highly desired

COMPENSATION

Starting salary $36K to $40K commensurate with experience. Comprehensive benefit package includes medical, dental, vision, life insurance, long-term disability, 401(k) plan and paid vacation. Opportunity for advancement.

CONTACT

Send cover letter and resume to jobs@membercentral.com. NO PHONE CALLS. NO RECRUITERS. NO TELECOMMUTING.