Guiding the client through a series of questions and options narrows down the type of attorney they need and immediately provides a referral or sends the information to a counselor for review. The client can pay a referral fee and the panel can set appropriate forwarding fees.
Run reports or view charts that show key metrics about the number of clients referred to lawyers or agencies. View stats on fees collected, cases retained by panel, and more over several years. You can also send automated surveys to clients to gauge their satisfaction with the service.
Attorneys are instantly notified of new referred cases and can update case statuses, profiles, or pay LRS invoices online. Each referral includes all of the info the client provided and the improved online vetting process increases the chance of the referral going to the right panel without needing counselor review.
The LRS program can automatically enforce rules for participation and rotation. Counselors can override this if needed and send surveys or updates to participants on a schedule or by generating a printable report for mail. LRS questions and panel settings can be adjusted by admins at any time to further refine the intake process.
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"With MemberCentral as our AMS we have increased member engagement, improved our recruitment and retention through targeted messaging and have been able to accomplish more with existing staff. It handles our very complex membership structure including 70 sections, committees and a division, but is easily used by staff at all levels"
"The managed online learning solution helps us focus entirely on content development. We can now launch on-demand programs, and live events quickly without having to manage the technology."
"With MemberCentral as our AMS we have increased member engagement, improved our recruitment and retention through targeted messaging and have been able to accomplish more with existing staff. It handles our very complex membership structure including 70 sections, committees and a division, but is easily used by staff at all levels"