knowledgebase
A knowledgebase puts the answers your team needs right at their fingertips and makes information easy to search and access in one place. Our team keeps it up to date, so staff can always rely on accurate, current guidance. With answers readily available, your team can gain confidence in the system and become more effective in their roles.
If you're an administrator, you can access both platform wide and organization specific articles from your website's Control Panel.
Live Telephone, Email, Zoom Support
Your staff can easily reach our Solutions and Support team for assistance by phone, email, or Zoom - we're just a call or click away. Whether it’s a quick question or a more in-depth issue that needs consultation, we provide responsive support tailored to your needs. With multiple ways to connect, your staff can choose the option that works best for them, making it simple to get the right help at the right time. Our live support hours are 8am to 6pm CST.
Specialized Training for Change Management
We provide specialized training designed to fit each staff member’s role, ensuring they get the knowledge and skills most relevant to their responsibilities. From hands-on guidance for day-to-day tasks to deeper instruction for leadership and strategic work, our tailored training ensures everyone feels prepared to succeed in their new position or to take on new responsibilities.
DEDICATED SERVICE MANAGER (OPTIONAL SERVICE)
Having a dedicated service manager gives your team a trusted partner for tasks that your association doesn’t have time or resources to handle. This service is popular on a short-term basis with our clients during staff transitions or leadership changes, but can be employed as a long-term solution. Your dedicated manager will execute on your mission-critical priorities like membership dues billing or other projects.
Here are some examples of tasks that a dedicated service manager can assist with:
- Membership billing activities such as generating renewals, sending renewal notices via Email, and coordinating new membership application submissions with the association staff or leadership.
- New pages or blog content provided by your team will be built using consistent fonts, colors, and proper text alignment. Graphics will be resized as needed.
- Email announcements or promotions will be created using a layout or template specified by the association, targeted to the right group per association’s specifications, and scheduled for delivery.
- Documents will be uploaded to your site and assigned group permissions. Search meta-data will be entered for each document.
- New events will be set up with descriptions, rates, custom fields, credit options and other settings needed to start taking registrations.
- Post event activities such as marking attendance, awarding credit, and sending certificates of attendance.
- New products will be added to your store. You provide the category, description and pricing.
- New forms will be created using a Website form builder or MemberCentral solution.
- New reports, dashboards, and charts requested by the association will be created and shared as needed.
- Ongoing data integrity/maintenance such as linking records, updating company names if they change, etc.
- Any other technical projects on the MemberCentral platform that do not require a programmer or graphic artist.
